If you find any kind of problems after receiving your product (such as physically damaged product, product does not function properly, product not same as displayed on image), you can receive replacement of your product. In such cases, please, inform us through an e-mail to firstname.lastname@example.org or call us at 01974757999 (9am-10pm). Please, note that www.okkbd.com will bear all shipment charge for this type of replacement. After receiving your product, if you want, you can get a full refund of your ordered product price .To get refund, please, inform us through an e-mail to email@example.com or call us at 01974757999 (9am-10pm). Please, note that to avail a full refund, you have to send the product to www.okkbd.com office in absolutely good condition at your own cost or if you have any kind of query contact us or email to firstname.lastname@example.org.